Water supply returning for impacted customers on Ardfinnan Public Water Supply
Information below is relevant until further updates are provided here or on our Supply and Service Updates section
Uisce Éireann has completed restoration works to the Goatenbridge Water Treatment Plant and the plant is fully operational.
Water supply is now returning to impacted customers on the Ardfinnan Water Supply; however, reservoirs remain at critically low levels and will need time to recover overnight. It may take longer for normal supply to be restored to all customers particularly those at the end of the network or on higher ground, as the reservoirs refill and network recharges.
Pierce Faherty, Water Operations Manager said: “Uisce Éireann acknowledges the disruption that can be caused by an unplanned outage, and we wish to thank customers in the area for their patience while works were underway. We would ask customers in the impacted areas to be mindful that it will take several hours for the reservoirs to fully replenish and for the network to refill.”
To support impacted customers alternative water supplies, in the form of water tankers, will remain in place at the following locations:
• Ardfinnan National School
• Grange Village Church
• Newcastle carpark
Customers are reminded to use their own containers when taking water from the tankers and to boil water before consumption as a precautionary measure.
Customers in the following areas were impacted by disruptions to their water supply or low water pressure: Goatenbridge, Poulatar, Newcastle, Ballybacon Grange, Grange Village, Ardfinnan, Ballyea, Roosca, Kilcommon, Barne Lodge, Neddens, Loughryan, Loughlher, Loughtally, Derrygrath, Newchappel, Rathkeevin, Inishlounaght, Nicholastown, Knockloffty, Grauige Group Water Scheme and Castlegrace.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Text Alerts page.
Previous Updates
Uisce Éireann crews are working to restore water supply to affected customers on the Ardfinnan Water Supply Scheme as a result of operational issues at Goatenbridge Water Treatment Plant.
Customers in the following areas may be experiencing disruption to their water supply or low water pressure: Goatenbridge, Poulatar, Newcastle, Ballybacon Grange, Grange Village, Ardfinnan, Ballyea, Roosca, Kilcommon, Barne Lodge, Neddens, Loughryan, Loughlher, Loughtally, Derrygrath, Newchappel, Rathkeevin, Inishlounaght, Nicholastown, Knockloffty, Grauige Group Water Scheme and Castlegrace.
To support impacted customers alternative water supplies, in the form of water tankers, will be available from this afternoon at the following locations:
• Ardfinnan National School
• Grange Village Church
• Newcastle carpark
Customers are reminded to use their own containers when taking water from the tankers and to boil water before consumption as a precautionary measure.
Pierce Faherty, Water Operations Manager has assured customers that every effort is being made to restore supply to those impacted as quickly as possible.
“We understand the inconvenience of an unplanned outage and thank customers for their support while our works continue to restore supply. We estimate that up to 5,000 customers may be impacted by this outage. Works will take place across the day in an effort to have the plant back in full operation by this evening; however, it will take several hours for the reservoirs to replenish and for the network to refill.”
Restoration works are expected to be completed by 9pm this evening (Saturday). Typically, it takes a number of hours following the completion of works before water supply is fully restored to all impacted customers, and it may take longer for customers at the end of the network or on higher ground as the system recharges.
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number on the Text Alerts page.
Water Service Updates
Sign up for our free text service to be kept informed of water outages and works in your area.